Support
Need help? E-mail [email protected]. We usually reply within 2 business days.
Frequently asked questions
How do I turn off all locks?
Open Gillie > Profile > Remove all locks. After a short pause, hold the button and every app opens. You can turn the locks back on any time from the same place. While locks are off, your streak pauses and Gillie's pond slowly clouds over.
I unlocked an app, but it locked again early (or stayed open).
Unlock time follows the clock. Make sure Screen Time is allowed for Gillie (Settings > Screen Time) and that Gillie isn't restricted by Low Power Mode or Focus filters. Opening Gillie once also re-checks every lock. If it keeps happening, e-mail us with your iPhone model and iOS version.
I don't see notifications from a locked app.
While an app is locked, iOS silences its notifications. They aren't lost: they appear in Notification Center once you unlock the app. Keep apps people use to reach you, like messaging apps, in your always-allowed list.
How do I earn pearls?
Complete habits (some ask for a photo taken in Gillie), run a focus session, or collect pearls from your daily steps. One pearl unlocks one minute.
How do I cancel my subscription?
Open Settings on your iPhone > your name > Subscriptions > Gillie Pro. Cancel at least 24 hours before your trial or period ends to avoid the next charge.
I reinstalled Gillie or got a new iPhone.
Open the paywall and tap Restore purchases. Habits, pearls and photos are stored only on your iPhone, so they don't move to a new device.
Is my data private?
Yes. There's no account and no tracking, and your habits, photos and steps stay on your iPhone. Read the full privacy policy: Privacy Policy